innovation playground Idris Mootee: Radical Service Innovation Will Transform Best Buy's Geek Squad Into Geek Army Over The Next Five Years. mootee.typepad.com · Originally posted on Pinboard

This is the time for business model transformation. Many product categories are not giving them the margins/volume they needed to support a growth strategy. Blueray DVDs and flat screen TVs cannot power Best Buy forward, the future is not in gadgets, it is in service innovation.

Via stevenparker.